Privacy Policy | Axeinos

1. Data Controller and Contact Information

This privacy policy applies to the Axeinos website (axeinos.co). The data controller responsible for your personal data is Axeinos, operating under French and European Union data protection law.

Contact:
Email: [email protected]
General inquiries: [email protected]

Note: This privacy policy covers only our website operations. Separate terms and privacy policies apply to our business services.

2. Personal Data We Collect

Contact Form Data

When you submit our contact forms (demo request, quote request, or general contact), we collect:

First name and last name - for personalized communication
Company email address - for responding to your inquiry
Company name - for business context and meeting preparation
Form type and timestamp - for internal tracking and follow-up

Analytics Data

We use self-hosted Umami analytics to understand website usage patterns. This service:

Does not use cookies or tracking scripts
Does not collect personal information or IP addresses
Collects only anonymized, aggregated usage statistics
Tracks page views, button clicks, and general user interactions
Is fully compliant with GDPR by design

Security and Technical Data

For security purposes, we process technical data through Cloudflare Turnstile:

Browser and device information for bot detection
Interaction patterns to verify human users
No personal data or tracking cookies are used

3. Legal Basis for Processing

Under GDPR Article 6, we process your personal data based on the following legal grounds:

Legitimate interest (Article 6(1)(f)) - for responding to contact form inquiries and providing requested information
Legitimate interest (Article 6(1)(f)) - for website analytics to improve user experience
Legitimate interest (Article 6(1)(f)) - for security measures to protect our website from abuse

4. How We Use Your Data

We use your personal data for the following purposes:

Communication: Responding to your inquiries and providing requested information
Meeting scheduling: Facilitating appointments through our calendar system (MeetErGo)
Service improvement: Analyzing website usage to enhance user experience
Security: Protecting our website from automated abuse and ensuring service availability
Legal compliance: Meeting our obligations under applicable law

5. Data Sharing and Third Parties

We share your data with the following third parties only as necessary to provide our services:

MeetErGo (Calendar Service)

Data shared: First name, last name, email address
Purpose: Meeting and consultation scheduling
Legal basis: Legitimate interest for service provision
Location: EU-based service provider

Cloudflare (Security Services)

Data processed: Technical information for bot protection
Purpose: Website security and performance
Legal basis: Legitimate interest for security
Data Protection: Covered by Standard Contractual Clauses

No data sales: We do not sell, rent, or trade your personal data to third parties for marketing purposes.

6. Data Retention

We retain your personal data for the following periods:

Contact form data: 3 years from submission date for business relationship purposes
Server logs: 12 months for security and technical administration
Analytics data: 24 months in anonymized form

Data is automatically deleted after these retention periods unless longer retention is required by law or legitimate interest.

7. Your Rights Under GDPR

As a data subject under GDPR, you have the following rights:

Right of access (Article 15): Request copies of your personal data
Right to rectification (Article 16): Request correction of inaccurate data
Right to erasure (Article 17): Request deletion of your personal data
Right to restrict processing (Article 18): Request limitation of data processing
Right to data portability (Article 20): Request transfer of your data in machine-readable format
Right to object (Article 21): Object to processing based on legitimate interests
Right to withdraw consent: Withdraw consent where processing is based on consent

How to exercise your rights: Contact us at [email protected] with your request. We will respond within 30 days.

Right to lodge a complaint: You have the right to lodge a complaint with the French Data Protection Authority (CNIL) at www.cnil.fr.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

Encryption: All data transmission uses TLS 1.3 encryption
Access controls: Limited access to personal data on a need-to-know basis
Regular security assessments: Ongoing evaluation of security measures
Data minimization: We collect only necessary data
Secure hosting: Data stored on secure, European-based servers

9. International Data Transfers

Your personal data is primarily processed within the European Union. When data is transferred outside the EU (such as to Cloudflare's global network), we ensure adequate protection through:

Standard Contractual Clauses approved by the European Commission
Adequacy decisions where applicable
Additional safeguards as required by GDPR

10. Cookies and Tracking

We do not use cookies on this website. Our website operates entirely without cookies, including for analytics, tracking, or any other purposes.

Our analytics solution (Umami) is specifically designed to be privacy-focused and operates without cookies or personal data collection. No tracking scripts, pixels, or other tracking technologies are used on this website.

11. Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you within 72 hours of becoming aware of the breach, as required by GDPR Article 34.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will notify you by updating the "Last updated" date at the top of this policy.

We encourage you to review this policy periodically to stay informed about how we protect your data.

13. Contact Us

If you have any questions about this privacy policy or our data processing practices, please contact us:

Privacy-related inquiries: [email protected]
General inquiries: [email protected]